11. ghedoicy. Just answer a few questions and we'll narrow the search for you. You will need to provide American Express with the original store receipt or a printout of an online receipt. Many Amex cards offer purchase protection but coverage limits vary. For example, the Blue Cash Everyday Card from American Express and Amex EveryDay Credit Card* credit cards carry up to $1,000 coverage per incident, up to $50,000 per card member account per calendar year (Terms apply.). Items damaged by natural disasters are subject to different terms and limits notated in each cards terms and conditions. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Many or all of the products featured here are from our partners who compensate us. Official application link: Chase Freedom Flex. AmEx purchase protection excludes a long list of types of purchases, including: Antiques, artwork and previously used items. This influences which products we write about and where and how the product appears on a page. when you need coverage is essential. More information can be found here. Any purchase that is not in an excluded category and is made with a qualifying American Express card will receive purchase protection. Benefits are providedfor Replacement Cost up to the lesser of the Eligible Payment or the per item and calendar year maximums as described below. Finally, be diligent, complete and timely when you file your claims. It can help protect Covered Purchases made on your Eligible Card when theyre accidentally damaged, stolen, or lost, for up to 90 days from the Covered Purchase date. Coverage Limits Apply. That proof of loss depends on the circumstances. Amazon marketplace merchant won't accept returns after 30 days. If the item was stolen, you may need to show us a copy of the police report, or if the item was damaged, you may need to send it in to complete the claim so dont throw it out. Its a good idea to keep damaged items until the claim is complete. American Express is the industry leader amongst credit card issuers offering purchase protection to its customers due to its generous terms and simple claim process. Eligibility and Benefit level varies by Card. Theres nothing easier than buying a gift card at the last minute. Plus, this card doesnt exclude lost or misplaced items and is great for foodies, due to its bonus-earning categories and monthly spending credits with restaurants and Uber/Uber Eats. The coverage is limited up to $1,000 per occurrence, up to $50,000 per Card Member account per calendar year. 3 yr. ago. I was notified about a week later that my claim had been accepted, and I was issued a statement credit for the purchase price. AmEx purchase protection covers lost, stolen or damaged items within the first 90 days after purchase. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, Purchase Protection: Which Credit Cards Cover Your Belongings. AmEx purchase protection covers lost, stolen or damaged items within the first 90 days after purchase. Purchase Protection is an embedded benefit of your Card Membership and requires no enrollment. Items that are rented, leased or borrowed. Additional reporting by Stella Shon, Carissa Rawson, Christina Ly and Ryan Smith. Purchase protection offers short-term insurance for your everyday purchases, in case the items are stolen or damaged. Terms, conditions and limitations apply. read full answer Underwritten by AMEX Assurance Company. So the key limitations are that the return attempt must be made within 90 days of purchase and that you can reimbursed up to a maximum of $300. Here is a list of our partners and here's how we make money. Youre out of luck, right? ^Eligibility and benefit levels vary by card. Its smart technology that helps us make sure its really you when shopping online. $1,000 per item (or $500 per event for natural disasters).*. %PDF-1.6 % Eligibility and Benefit level varies by Card. NerdWallet strives to keep its information accurate and up to date. Purchase Protection is underwritten by AMEX Assurance Company. Balance transfer fee applies, see pricing and terms for more details. Learn more: The best travel credit cards right now. Earn a $200 statement credit after you spend $2,000 in purchases on your new Card within the first 6 months. We believe everyone should be able to make financial decisions with confidence. Learn more: The best credit cards for travel insurance benefits. Her focus at TPG is points, miles, loyalty and credit cards. These are provided as guidelines only and approval is not guaranteed. You may also be asked to return the item to Amex, so be sure to hang onto it until your claim is resolved. Items voluntarily or involuntarily discarded. To view rates and fees of The Platinum Card from American Express, see this page. Purchase Protection is normally not the first benefit that comes to mind when you think of your American Express card perks. Several credit cards may even provide protection if you lose a recently-purchased item. The Amex EveryDay Preferred Credit Card from American Express. Finally, some American Express cards offer purchase protection even when you lose a recently-purchased item. Subject to additional terms, conditions and exclusions. Business cards are no exception. Often, you will get a response to your initial claim inquiry within 48 hours. The card details on this page have not been reviewed or provided by the card issuer. Please read important exclusions and restrictions. This benefit offers cardholders compensation when a store will not accept an eligible item for return within 90 days of purchase. When we think of travel rewards card benefits, we tend to think of lounge access, free checked bags and companion tickets, but dont stop there. Terms apply. * These cards include: The Platinum Card from American Express. Underwritten by AMEX Assurance Company.. 995 0 obj <>stream I want to file a purchase protect claim with Amex, but everything I see says the 90 days runs from the date of purchase, not the date of delivery. Related: Your guide to the Chase Ink Business credit cards. Maximum coverage per purchase protection claim: $500. * Eligibility and benefit levels vary by card. If your claim is successful, the credit card company will choose to replace, repair or reimburse you for the lost or damaged item. Something went wrong. To take advantage of this benefit, first review your card's benefit statement to see whether you are eligible for reimbursement if a purchase is damaged, stolen or lost. Any other documentation needed to substantiate your claim. If a loss is due to theft, you may need to provide a copy of the police report. AmEx purchase protection also doesn't cover losses when the item isn't "reasonably safeguarded" such as leaving it in an unlocked car or publicly unattended. The most common coverage amount is $1,000 per covered incident, but some premium American Express cards cover purchases up to $10,000 per incident. Earn 4X Membership Rewards Points at Restaurants, plus takeout and delivery in the U.S. Please read important exclusions and restrictions. JT Genter is a freelance points, miles and credit card writer formerly of The Points Guy. Beyond that, I think its prudent to factor these protections into your decision of which card to use whenever you make a large purchase. So I recently. Plus, AmEx can change the coverage at any time. Finders keepers is not really a thing. Card issuers strive to set their products apart from the competition by offering incentives like welcome bonuses, but sometimes the less-flashy benefits can be even more valuable. The extended warranty does not cover the following items: Also, coverage does not apply to damage from natural disasters, alterations or modifications, power surges, war or acts of war or any item under a product recall. How do I Redeem Membership Rewards Points. bought the Airpods Max and ended up loosing them on my flight, I put them in the seat pocket in front of me during the meal and completely forgot that they were in there. This card shines for this use, but overall the star ratings may differ when compared to other cards. Purchase protection can reimburse you for the cost of repairing or replacing the item you purchased, assuming you paid for it with a card that provides purchase protection. Provided you purchased them less than 90 days ago you should be covered. The purchase protection benefit offered by select credit cards covers eligible purchases against accidental damage or theft and for some cards, loss in the first few months after you use an eligible card to pay for the purchase. Press question mark to learn the rest of the keyboard shortcuts. After logging in, click "File a Claim." Go through the online claim process and provide the required information. Though the majority of cards within the American Express portfolio carry purchase protection as a perk, you wont get the same level of coverage from all credit cards. A copy of your primary insurance declaration page, if applicable. War, acts of war or service in the military. Sometimes called damage protection, purchase protection ensures goods against theft or accidental damage for a limited time. If that item is lost, stolen or damaged within the first 90 days, file a Notice of Claim within 30 days to start the claims process. Negotiable instruments including travelers' checks and gift cards. 14 points per dollar at eligible Hilton properties; 7 points per dollar on flights booked directly with airlines or through Amex Travel; 7 points per dollar on car rentals booked directly from select car rental companies and at U.S. restaurants; 3 points per dollar on other purchases. If an item is broken, take pictures to document the broken item and make sure that you keep the broken item until either it is requested by American Express or your claim is paid and closed. From lamps to loungewear and from headphones to handbags, you can use your Eligible Card with more confidence when youre covered with Purchase Protection. Other categories excluded are animals, living plants, rare stamps, coins, negotiable instruments such as travelers checks, objects rented, leased or borrowed, anything purchased for resale or commercial use, permanent household items such as carpet, flooring, air conditioners and refrigerators, as well as medical or dental equipment or devices. Cards with this higher level of coverage include: The information for the Centurion, Business Centurion and Hilton Aspire cards has been collected independently by The Points Guy. I confess that I dont save a copy of the register receipt from every purchase I make Im just not that organized. Our partners cannot pay us to guarantee favorable reviews of their products or services. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. Check your eligibility here. Pre-qualified offers are not binding. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Visit americanexpress.com/benefitsguide for details. Credit Score ranges are based on FICO credit scoring. Your complete guide to shopping protections on American Express cards, Delta SkyMiles Reserve American Express Card, Delta SkyMiles Reserve Business American Express Card, Marriott Bonvoy Brilliant American Express Card, Hilton Honors Aspire Card from American Express, The Business Platinum Card from American Express, Hilton Honors American Express Aspire Card, Blue Cash Preferred Card from American Express, The Blue Business Plus Credit Card from American Express, Best credit cards for extended warranties, The best credit cards with price protection, Do Not Sell or Share My Personal Information. American Express purchase protection works by covering the damage or theft of eligible purchases for up to 90 days after the purchase date. Your next step should be to check the cards benefits guide to determine if your item and its form of damage or loss are eligible. Business Green Rewards Card from American Express is no longer available through NerdWallet. By Cristina Gibson | American ExpressCredit IntelFreelance Contributor. You must file a claim within 30 days of your covered loss and you can do so online or by calling 800-228-6855. Delta SkyMiles Gold Business American Express Card. AmEx purchase protection is complimentary coverage provided on most AmEx cards that covers theft, loss and damage to eligible items within the first 90 days of purchase. These cards, each chosen with a particular type of consumer or purchase in mind, are discussed below. Please view our advertising policy page for more information. The Platinum also offers 90 days of return protection, up to $300 per item. What You Should Know About Foreign Transaction Fees. Here are our picks for the best travel credit cards of 2023, including those best for: Flexibility, point transfers and a large bonus: Chase Sapphire Preferred Card, No annual fee: Bank of America Travel Rewards credit card, Flat-rate travel rewards: Capital One Venture Rewards Credit Card, Bonus travel rewards and high-end perks: Chase Sapphire Reserve, Luxury perks: The Platinum Card from American Express, Business travelers: Ink Business Preferred Credit Card, About the author: JT Genter is a freelance points, miles and credit card writer formerly of The Points Guy.