We promise to respond in most cases to your request within a month of receiving your written request and in some cases may be permitted to charge a fee. Examples of significant and minor (defined below) changes are as follows: Significant change: Examples include a cruise itinerary change from two days port of calls to two days at sea instead; a change in UK departure airport (excluding changes between local airports) and a change in the time of your outbound flight by more than 12 hours on a 14 night holiday. If we consider that, because of your special needs, your chosen holiday may be unsuitable, we will advise you as soon as possible after you have provided information to us about your and assess any possible alternatives. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. Please contact your Personal Cruise Specialist for further information. Photo Via: Celebrity Cruises. In this situation, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not us. a letter from a doctor etc.). Please note, we reserve the right to strictly enforce the luggage allowance limitation. I just spoke with Celebrity and they have extended their final payment deadlines to 60 day prior to sailing but only for sailings through March 31, 2022. whether or not you've made your final payment and whether or not you actually have COVID-19. The holiday will only be cancelled on the date we receive the i cancellation. Please note that there may be a visa requirement for your cruise, particularly if you are visiting countries in the U.S, Asia, the Middle East, China, India, and Australia. If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. Advice on making a complaint is available at www.caa.co.uk. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Restrictions apply and this policy is subject to change without notice. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. About two weeks from payment date we tried to pay on line. Given that the transfer and amendment fees are both non-refundable, we would recommend that these amounts are collected from the guest at the time the changes are made, as they will be charged to the booking as part of any cancellation. I have never heard of a grace period. Please note that flights may only be purchased as part of a package and with a Celebrity cruise. Your confirmation invoice will show the latest planned timings. You must therefore ensure that you check all details of your chosen holiday with your travel agent, or with us direct, at the time of booking. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. You must also give us details of any relevant insurance coverage you hold. The request/ information can either be emailed to specialistservicesuk@celebritycruises.com Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. How many days is the Final Payment required before the cruise? Celebrity Cruises. Please see your Confirmation Invoice for further details of our recommended insurance broker. These fees are detailed in section 1.11. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. You must give your booking reference number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim see sections 2.1, 2.3, 2.4 and 5.8 above. 2.6 What are the passport and visa requirements for my holiday? VisaCentral are pleased to offer discounts to Celebrity Cruises guests when booking online through the above web link. When you book a Celebrity Cruises cruise-only holiday via one of our authorised travel agents, all monies you pay for that booking will be held by the travel agent on your behalf until we issue our confirmation invoice. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. B. Cruise-Only Holidays, Build Your Own Package, (not incorporating flight services). Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. 5.10 What about circumstances which are outside of your control? You will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. We will do so as soon as we become aware of the error. 3.2 What class of flight seat/ticket is booked? On board there are certain facilities where each entry is restricted by age. Any amendments to your flight or other arrangements will be subject to availability and will incur an administration charge of 35 per person along with any additional costs and charges incurred by us or imposed by the airline or other supplier. Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. All Rights Reserved. In certain limited circumstances, we are entitled to refuse your request. Please refer to the terms and conditions of your debit or credit card for details. Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements. Onboard please refer to the Guest Relations Desk or the Medical Centre. Here's how to cancel or postpone a cruise due to COVID-19. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. There are. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. 4.3 What about Special Services/Requirements? 2022 RCL Cruises Ltd trading as Celebrity Cruises All Rights Reserved. Where there is a flight element to your booking this will be protected by virtue of our ATOL protection (see above). Our room on the upcoming cruise is perfect, so I decide to check that the room number hasn't changed. If you are in difficulty while on holiday and require assistance with health services, local authorities or consular assistance, please call us on +44(0) 1932 834127 for information (calls cost 7p per minute plus your telephone network charge. We make every effort to ensure the content contained in our brochures and on our website is accurate. The airline and flight routing may differ from the original assignment due to this name change. At the time of printing, all details listed in this brochure were correct. Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters International waters. Providing this information online and prior to your cruise will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. Our contact details for our Customer Relations Department Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. If these are found, they will be confiscated. In the event you wish to transfer your booking to another party, you must notify us in writing at least 7 days prior to the departure date. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. Fake Celebrity Instagram MessagesInstagram. If in our reasonable opinion or the reasonable opinion of the ships Master or doctor, you are or appear to be unfit to travel for any reason or a risk or danger to yourself or a danger to others or behave in such a way as to cause or likely to cause danger, upset or distress to any third party or danger to property. Guests will go to a tender platform from which you will board the tender. The exclusions and limitations of liability of Carrier set forth in the provisions of these Booking Conditions, as well as all rights, defenses and immunities set forth herein, shall also apply to and be for the benefit of certain designated third party beneficiaries which include the parent, subsidiary, affiliate, and successor companies and assigns of all the entities identified in this Section; the officers, directors, employees, agents, crew and pilots of all the entities identified in this Section, and any agents, independent contractors, and all concessionaires, physicians and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators, shipbuilders, manufacturers and designers of the Vessel or Transport, and/or installers of all component parts, launches, appurtenances, craft or facilities, whether provided at sea or on shore, belonging to the Vessel or any substituted ship or Transport, or owned or operated by its owners, operators, managers, agents, charterers, contractors, concessionaires or others; as well as owners and operators of all shoreside properties at which the Vessel or any substituted ship or the Transport may call. In this situation, providing we are given not less than 7 days notice in writing of your wish to make the change, we will permit the name change. To further ensure that you and your fellow guests receive exactly that, we have developed a set of Guest Behaviour Policies which are available on board. In this case, you will have to pay cancellation charges as set out below (see section 1.11 below). Please note that passengers embark, travel in and disembark tenders at their own risk.