If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Sign In Join today Please note: AFL House is currently closed to the public. Tickets purchased to General Admission events cannot be refunded should they be lost. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm Ticketek Gift Vouchers are valid for 18 months from their date of purchase. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. How long are Ticketek Gift Vouchers valid for? Please be aware your membership number will never change throughout your years of membership. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; You can access specific privacy information for Friend Spotter . Sell tickets directly from your Ticketek Account. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Change My Location Ticketek will only mail tickets to the residential address of the credit/debit card holder. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. Going to an event with a social club, company, school, family or friends? Can I delete the details of my saved credit or debit card? Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. Change My Location You must allow adequate time for collection or delivery of tickets. We do not send tickets to PO Boxes or business addresses. Tickets will be available to purchase, once onsale, through Ticketek. St Kilda v Essendon tickets | Melbourne Cricket Ground | Ticketek Australia General Admission seating is subject to availability, and information for each game will be released the week off on our website here. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. No, you can continue to use your mobile ticket. Will mobile tickets be removed from the Ticket Wallet after an event? If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Ticketek Australia How can I get Ticketek to sell tickets to my event? Enter the required information in the fields provided. You are required to present your credit/debit card and photo I.D. What is my online AFL Membership account? Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Ticketek Online Terms of Use and Privacy Policy. Yes - there should be no issue using a phone that has a clear screen protector. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Ensure your contact and personal details are correct. Is there anything special I need to do when I get to the venue to scan my mobile? Select your desired area, then select the $0 member ticket. Some events have more than one price type. 4. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. How can I receive my Ticketek Gift Voucher? Don't forget to bring your ezyTicket to the event. Refunds must be requested no more than 60 days after the event date. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. The email may have been filtered by a spam filter. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. 1 0 obj xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f No. The Ticketek app was also reportedly glitching, stopping people from . Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn Log into your My Ticketek account and make sure all the details are correct. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. Please see our tutorials on how to reserve seats in the AFL Reserve here. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. The original expiry date still applies to any balance remaining on your voucher. Postponed and Cancelled Events. When will I receive my club of support merchandise pack? No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Yes, you are able to use multiple Ticketek Gift Vouchers. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. How does Ticketek remember my preferences when I return? How do I find out the expiry date of my Ticketek Gift Voucher? You now have the option to have your sign in details remembered for your next visit. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. How do I purchase a Ticketek Gift Voucher? Some pages may contain a virtual tour and a seating map for that venue. We also regularly monitor our ticketing system for suspicious transactions. Tickets will not be issued to persons other than the credit/debit card holder. Visit the Ticketek Groups page for more information. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. What are the different types of Ticketek Gift Vouchers? When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. Where do I select Mobile Ticket delivery? https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . Why is there a time limit when I buy tickets? Have more questions about Ticketek Gift Vouchers? Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. to collect tickets. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. The Payment Form will display detailed information on your ticket purchase. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Invitee A changes their mind and does not proceed with their purchase. I ordered a lanyard with my ticket purchase, when will this arrive? From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Can I still access the full site on my phone if I need to? Who is entitled to a concession or child ticket? 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Can I use more than one Ticketek Gift Voucher in the same transaction? When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Will the Mobile Ticket scanners at venues work through phone covers? The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. They will be assigned the seats nearest the original purchaser. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Can I use text or download images, photos and videos from the site? Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Can event notifications and location services be turned off from the Ticketek app? Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . For more detailed instructions on reserving a seat, please see our help page here. This is just another way of conveniently storing and viewing your mobile tickets. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. Print this PDF as this will be your access to the event. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE!