how to cancel regus membership how to cancel regus membership

Platinum membership includes access to an office. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. We have checked and cannot find any payment details set up in your account. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. Stay far away from Regus folks. And, therefore continuing the membership is not possible anymore. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. Ts and Cs apply. Its nonsense in most cases and one should be able to continue with an office space. Don't be fooled by that. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. Hi Hannah, Im sorry if you felt the need to escalate this. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. Yes, we do get it back, however for a small business this is substantial amount. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. Assistant Global Customer Service at Regus. As you did not process this correctly, the agreement continued an additional month. I called their 1-800 number and someone overseas took my message. Ive been their customers for the past 3 years, paid everything in full. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Best regards, If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. Your email address will not be published. GO LITERALLY ANYWHERE ELSE. This company hates its customers, and treats them with destain. I have little to no faith that I will receive my deposit without hassle. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Who has the free mental bandwidth to keep track? My membership account number with the club is XXXX-XXXX-XXXX-XXXX. I had an error with their billing department which was 100% their fault. Passes purchased in this way are non-transferable and not changeable. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Unfortunately, on this occasion we were unable to provide it and for this we apologise. They shut down my location with 2-day notice and then cancelled my agreement retroactively. You will regret signing with Regus. Assistant Global Customer Service at Regus. For a company as big as Regus to not have a complaints procedure this is appalling. This is a very unprofessional way of handling the situation as this concerns health and safety. DO NOT give them your payment info, DO NOT sign with them. I believe you must provide a 3-month notice (read your agreement). Hi Andrew, at least on my Regus account I am not required to have card details entered. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Questions and answers about starting, owning, and growing a small business only. Your membership also gives you a number of other benefits: Once you've created an account, you can reserve a place to work at any of our workspaces using our comprehensive app. How to stop regus from harassing me? We have been complaining for almost 2 months about a heating issue at our office since we moved in. Your email address will not be published. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. Thanks for your services, we will make sure we don't recommend you and take our business else where. Our invoices are due on the payment date that is displayed on them. 2.3.2. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. They are thieves and scammers! I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. How easy is it to get a hold of customer service at regus? The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Unrivalled workspace. Best, Lorraine Brule Global Customer Service at Regus Assistant Global Customer Service at Regus. Thank you, Work from a private office by the day or for 5, 10, or unlimited days a month. %PDF-1.6 % I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. Originally, total costs 20k THB, but end up with 50k THB. Your local team are always your first point of contact. Who has the free mental bandwidth to keep track? They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. Interested in a new product or service? Have a question or issue with your current products and services? Assistant Global Customer Service at Regus. Its important to think of the business you are trying to end your term without proper notification. Just drop in to a location of your choice whenever you need a place to work. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. No one would contact me over the phone. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. Global Customer Service at Regus. Such companies should not exist. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. Your days must be used within the month they are allocated. This is for your convenience and in order to avoid any unwanted interruptions in service. . I stayed with regus for a few years, everything is good despite the high price until I decided to cancel This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Did yours get refunded? Moreover, forthwith please remove my name from all the associated records too. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. this is absolutely gross and scam. 25% off. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. There is high turnover with their reception staff and they have terrible customer service. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, You have forcibly taken 2 months` rent without informing us with the details of the deposit card. Without further options, I contacted my credit card company and they put a stop on the payment. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. I look forward to receiving more information from you. Head of Customer Services. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Its an automated process. Best regards,Michelle SpireAssistant Global Customer Service at Regus. They are scammers, and incredibly dishonest. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. Troubleshooting common issues with Solstice Conference. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Copyright 2023 Community Evangelical Church. Open the Amazon Prime cancellation page. Your language and other settings can be amended through your online account i. E., myregus.com. They charge your card for amounts more than stipulated on invoices! Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I checked my email and didn't see any confirmation emails from Regus. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. We had to request our retainer (deposit) of over $6000 at the end of our lease. Not only they refuse to return my deposits they also threaten me with lawsuit When you sign up for a monthly experience, you are assured that you can cancel anytime. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. It was a nice experience to be able to associate with the Church for so long. Im sorry if you felt the need to escalate this. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Your email address will not be published. For a company as big as Regus to not have a complaints procedure this is appalling. I will be taking legal action if this is not returned within 28 days (31/03/2023). Then get in touch with our team to make your next move. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). What steps can we take to get out of this contract and prevent them from suing us for the rental? I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. You can change your membership when its time to renew - just let us know. Our invoices are payable no later than on the 15th day of the month. Regus appears unwilling to make these same accommodations. This is a very unprofessional way of handling the situation as this concerns health and safety. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. What actually are you reasons? After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. The complaint has been investigated and resolved to the customers satisfaction. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. It is IMPOSSIBLE to get them to stop charging. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. The part that upsets me, is that we signed a contract for what we were to pay. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. Has anyone successfully gotten out of a lease with regus? Best regards,Michelle Spire. This company is intentionally misleading customers to keep them in contracts. I look forward to receiving more information from you. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. Thanks for the heads up on this. If we . Try ipostal1. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. Regus membership gives you access to workspace in thousands of locations around the world. This place are the worst of the worst. Blue membership is free and includes only the discounts. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Hi Cami, Im sorry that you feel this way. We ask all our customers to add an automated payment method to their account. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. This was not pointed out to me when I signed up for my virtual office. They are so disorganized that they are billing for both accounts. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Also they thretaten u with debt collector and give all ur personal data for them. If you need further help, pleasespeak with our team member who is already in touch with you. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. Company Name: Carrie Jaffe or Accurate Assessments of San Diego 2.3. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. You need to enter CC details for Dragonpass, but not necessarily MyRegus.