Please keep sharing your experiences so we can continue to improve this free resource. I am a frequent traveler with an Acela club card. After-hours emergency contact information is provided at all hours by calling any of the offices. We've created these shortcuts and apps to try to help customers like you (and ourselves!) It was very comforting to know that although alone, I had someone who would look out for me and who took the time in his busy schedule to lend an understanding ear. No one here is willing to take responsibility nor even have the train restocked with food and water. Besides calling, the next favorite option for customers looking for help is via 800-872-7245 for Purchasing. Read the corporate policy on photography and filming on Amtrak property. If a second call to Amtrak doesn't work, try emailing Amtrak through its online form. See reviews, photos, directions, phone numbers and more for Amtrak locations in Aberdeen, MD. There are bathrooms and vending machines available. In many cases, you will be able to take care of your issue by calling Amtrak back. Choose your preferred departure station among the choices below or contact us for the station nearest you. He not only made sure I ate, but he also fed my hurting spirit with words that brought about a sense of peace. Access by Amtrak and Metra passengers or others with disabilities is unaffected, with elevators available from both sides of the 200 block of South Canal Street and at 444 West Jackson Boulevard. It is being served by Tri Rail and Amtrak. Your employee, Mr. Kyle Potts became my Angel. On Sept. 10, 2012 I had to travel from FL to VA on the Auto-Train after receiving news of a family member's death. No attendant could be found. (800) 562-1904. Sharing is what powers GetHuman's free customer service contact information and tools. On June 5 I was aboard Train No. What cover up. Before calling, however, it's a good idea to review any notes that you took during your first call. The conductor Ms. Johnson called me while my mom was still aboard the train to inform me of her condition. Hotline Mailing Address With over 300 trains running each day, it isn't surprising that Amtrak gets a lot of customer service calls. Different customer service agents have different levels of training and experience. Had a minute to step off, it seemed like a plain, unassuming Amtrak station." we asked where we. He was rude and displayed a state of hysteria each time. Contact Us - We're here to help! And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. ForLocations, The World's Best For Customer Service Info. I am currently on the 8 train headed to DC. GET THE APP Common problems addressed by the customer care unit that answers calls to 877-444-4773 include Make a Booking, Refund, Missing Items, Cancel or Change Booking, Problem With a Trip and other customer service issues. Due to reduced customer volumes during the pandemic, Amtrak has temporarily closed some entrances and spaces within Chicago Union Station. Contact. It's not always clear what is the best way to talk to Amtrak representatives, so we started compiling this information built from suggestions from the customer community. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. In gratitude, Find 6 listings related to Amtrak Station Phone Number in Sacramento on YP.com. The Amtrak call center that you call into has employees from Pennsylvania and is open 24 hours, 7 days according to customers. Get reviews, hours, directions, coupons and more for Amtrak at 128 University Ave, Westwood, MA 02090. I got on the train in Fredericksburg, VA. This Amtrak phone number is ranked #2 out of 4 because 137,892 Amtrak customers tried our tools and information and gave us feedback after they called. Hours: 24 hours, 7 days; best time to call: 9:15am. Keep me signed in Another option is to go to an Amtrack station and ask to speak to a manager there. He or she may be willing to look into your situation and put you in touch with people at Amtrak who are able to help. The Amtrak Police Department (APD) is a national police force committed to protecting the customers, employees, and stakeholders of Amtrak. If you prefer to pay for your ticket with cash, or don't feel comfortable making a payment online or over the phone using your debit or credit card, you may be able to reserve a ticket and then pay for it later at the station. Before you call Amtrak, assemble any relevant documentation so that you have it handy during your call. I saw him do this at least 4 times. A mostly surly, very harried crew (it took two and one-half hours for our bed to be made up); not one meal offered its complete menu; our sleeper bathroom lacked a toilet tissue dispenser that could not be replaced en route; the ride was so bumpy in Sleeper A that we barely slept. For example, Amtrak has separate numbers for domestic and international calls, scheduling group travel, booking vacation packages, reporting accessibility issues or contacting the Amtrak police department. While 877-444-4773 is Amtrak's best toll-free number, there are 8 total ways to get in touch with them. I have a question about changing or cancelling a reservation. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. Will ask Amtrak for refund if any one will listen next time we will drive, My husband and I are older Senior citizens.Driving on Trips is very difficult for us. Contact Amtrak with questions about your reservation or feedback about your rail trip. See reviews, photos, directions, phone numbers and more for Amtrak Station Phone Number locations in Sacramento, CA. Feeling under stress and deep sorrow, Without much success I tried to keep my emotions in check so that I could dine with others. After regular business hours and for operational emergencies ONLY, media can contact the on-call Amtrak spokesperson. If you are calling because you are having difficulty with the Amtrak website, make sure that you have access to a computer during your call so that you and the customer service representative can troubleshoot the issue together. Doing so will make it easier to explain your situation during your next call. For Amtrak Downeaster reservations, click “Buy Tickets” tab on the top right corner of this website or call Amtrak at 1-800-USA-RAIL (1-800-872-7245) . I moved to her seat. Tips for Calling Companies Like Amtrak Amtrak has dedicated phone lines for both group travel as well as package vacations, where specialists are able to assist in these more complex travel plans. Get reviews, hours, directions, coupons and more for Amtrak at 783 Main St, Mendota, IL 61342. What was his problem? Train was on time both ways which was great. With the Amtrak app. Make sure that you have the correct number for the department you need to speak to. I would like to know what the policy for small dogs 12 lbs Would be from NC to Vermont, When are you going to change the menu on long distance travel?.it is the same for years now, breakfast, lunch, etc.The same cheee sandwich , chicken fingers. SJJPA is governed by Board Members representing each of the ten (10) Member Agencies along the 365-mile San Joaquins Corridor. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Amtrak has awful service. When we got to the next stop in Quantico, the lady next to me go off the train. People call Amtrak customer support for a range of reasons including: There are several things that you can do to help make your call to Amtrak customer service go more smoothly: Some Amtrak passengers are very satisfied with the level of service that they have received from Amtrak customer service over the years. For more information on SJJPA see www.sjjpa.com. GetHuman builds free tools and shares information amongst customers of companies like Amtrak. Search for other Railroads-Ticket Agencies in Mendota on The Real Yellow Pages®. Find 5 listings related to Amtrak Phone Number in Saint Paul on YP.com. One example of this is putting your Amtrak reservation "on hold." Search for other Railroads-Ticket Agencies in Westwood on The Real Yellow Pages®. The list goes on.Please vary this menu. This situation is inexcusable. 4 from Galesburg to Chicago. If you need a rental car call Paul at boles." Contact SJJPA. You still have a few options: This is Amtrak's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amtrak agent. Have pen and paper handy so you can take notes during your conversation. Amtrak customer service can resolve a range of issues over the phone, including purchasing, changing and canceling tickets. The staff here is very nice. WHY AMTRAK Amtrak's unique travel experience for families, individuals and groups BEFORE YOU GO Tickets & fares, accessible travel service, security & ID requirements AT THE STATION Boarding information, station lounges, baggage & station services ONBOARD Seating & sleeping, baggage info, train amenities, food & dining 5 reviews of Amtrak "I just passed through it, really. My son traveled back and forth to NY three times and was late an aggregate of 12 hours due to the fact that ALL three trains hit and killed people! Another concern of many is group travel, when a club, school or family ops to travel together. If you hang up the phone after talking with an Amtrak customer service representative and feel that your situation was not understood or that your problem is not yet resolved, don't fret. She should be commended for a great service well done. Thank you Ms. Johnson, First of all an 8 hour train ride took. 3 reviews of Amtrak "This is a nice little building. This phone number is Amtrak's Best Phone Number because 137,892 customers like you used this contact information over the last 18 months and gave us feedback. Your employee, Roger, who helped with my luggage and getting me a seat was wonderful. I have also been on hold calling in to your customer service for 20 minutes. Calling Amtrak. Were or how long knowone new the only thing good on this trip was the scenery I just wish I could get my money back or something without the thought of the hassle. I felt as though I didn't have choice. And you can click here if you want to compare all the contact information we've gathered for Amtrak. He immediately recognized my distress and responded with acts of kindness and compassion. Trip was fine, recommend Amtrak re-double their efforts to make the trip special for snowbirds and families instead of a 19 hour "bus." Most service complaints involve Amtrak’s aging equipment and infrastructure, which is chronically underfunded by Congress. The local station has a very bad answering machine; heaven forfend these folks should do more than decorate the ticket office, by answering the phone. Make the journey roundtrip and begin and end your train vacation at any of the 500+ Amtrak stations across the US, including the one closest to your hometown. Not the friendliest guy but his announcements r entertaining. My 10 year od granddau was there and cry to make her stop what a 1st time train ride for her Sorry I ever took her on train. Amtrak Customer Service Phone Number Phone Number: 1 (877) 444-4773. Headquarters. You can help! Price to go Antioch to martinez. First off were treat poorly by security in Sacramento ,then forced to wait 4+ hrs for a stop that we were allowed off at to smoke and stretch our legs , i for one will choose A different method of transport Sincerely , Misty D. I am sitting on a train in union station with my daughter which is 3 hours delayed and has no water bottles,food. We rode round trip (Chicago to Dallas) over Thanksgivng week. I am very thankful for the wonderful Amtrak Employees I have met as a frequent traveler, especially Mr. Kyle Potts. We have a small older dog that we take with us. Besides calling, the next favorite option for customers looking for help is via 800-872-7245 for Purchasing. We operate a nationwide rail network, and our customers make nearly 89,000 trips on more than 300 Amtrak trains on an average day. While most issues that affect Amtrak passengers and trains can be resolved over the phone, there may be some instances in which a phone representative will not be able to resolve an issue completely. Amtrak Station Fort Lauderdale Contact Phone Number is : +18008727245 and Address is 200 Southwest 21 Terrace Fort Lauderdale, Florida, United States Amtrak Station Fort Lauderdale is a train terminal based in Fort Lauderdale, FL, United States. The phone number I dug up on the internet turns out to not be a regular customer service number, rather a rewards number, but I was taken care of anyway, which is much more than I can say for their POS website. Amtrak very dirty, looks and smells like the getto Change name to AMTRASH, Worst time ever,had to call 911 while on train from Cleveland ohio to sea washington was attack while sleeping by a drunk because I and man in back of me would not help her fine her bags Amtrak will not give up name of her , but was taking off train by St could MN police.Call Amtrak today and they act like I was not even on this train, this woman also pull the emg line and stop train and nothing was done. In short, the two companies are not related. I need to get my friend to Oregon. In total, Amtrak has 4 phone numbers. The trip to Dallas was pleasant, with an attentive and courteous crew, particularly Chris, our sleeper attendant. Browse Many people don't realize that Amtrak sells vacation packages and a customer service representative may be able to assist in booking these packages. Mask wearing was good by crew and passengers, social distancing was non-existent. And you can click here if you want to compare all the contact information we've gathered for Amtrak. 877-444-4773: Customer Service. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Amtrak in an easy-to-use summary, as well as a full comparison of the 8 ways to reach Amtrak, compared by speed and customer recommendations. Contact Amtrak customer service. Providing requests for special services and accommodations, Questions regarding Amtrak Guest rewards loyalty program, Technical support with the Amtrak website, Reserving a seat to be paid for later (this option is only available for some tickets, ask the Amtrak agent if it can apply to your desired ticket). Phone: 202-906-4600 Fraud, Waste and Abuse Hotline: 1-800-468-5469 Fax: 1-202-906-4695. Conductor kept going through cars running down people. Being prepared before calling Amtrak is one way of helping to ensure that the call is successful. However, this option is not available for all fares. It is located near to the West Broward Boulevard. You can call Amtrak at (800) 307-5000 toll free number, fill out a contact form on their website www.amtrak.com, or write a letter to Amtrak, 1 Massachusetts Ave, NW, Washington, DC, 20001, USA. Breakfast is cold to go boxes. Our customer service tool calls this phone number when it waits on hold for you. So we created a free concierge service you can call at the phone number below. The return trip to Chicago, however, was its antithesis. The dinner is no longer good food and fun, now is warmed over & served in plastic. 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