Renewable seating is only available for performances taking place in the Joan Sutherland Theatre, Sydney Opera House and the State Theatre, Arts Centre Melbourne. The Australian Ballet reserves the right to alter the details of any season as may be necessary. New e-tickets will be sent via email . We also receive the personal information of customers booking for our events from the venues and facilities at which we present, and from ticketing agencies who sell on our behalf. Tickets purchased through third parties are subject to the terms and conditions outlined by those parties which may differ from those outlined below. These seats have significant sightline restrictions and are recommended for a music-only experience. For more information regarding merchandise postage see our Merchandise Delivery Policy. We require a letter from a doctor to allow participation in a class if the participant is pregnant, has a history of heart condition or strokes, has a serious cardiovascular condition including hypertension, hypotension and heart failure or is currently using diuretics, barbiturates or beta-blockers. Exchanges will not be finalised until payment, if required, is processed. Calendar entries Where valid concession identification cannot be produced, an upgrade to the full-price ticket in that seating reserve will be required. Venue staff may check concession identification upon entry to the venue, so please ensure you have valid concession identification on hand when attending performances. They may have some restrictions to the view of the very sides of the stage, but this will mainly affect your view of entrances and exits rather than crucial elements of the ballet. The British government has been accused of throwing the arts "under a bus" during the coronavirus pandemic. Tickets purchased through private resale or via an un-authorised resale site may not be exchanged or donated. Artistic director David McAllister said the season would begin with his own super lavish production of The Sleeping Beauty. We reserve the right to pass on applicable charges to you if you provide wrong address information. This means you have not used, damaged, washed or laundered any of the items. Your original ticket is required to process an exchange. All users of The Australian Ballet's website do so with an understanding and acceptance of the following conditions: All information provided on this website is done so in good faith and The Australian Ballet has taken all reasonable measures to ensure the information contained herein is accurate and current. Caring for tradition, daring to be different. Please contact our customer experience team on 1300 369 741 if you require any further assistance. If you would like more information about privacy and the Privacy Act (including the Australian Privacy Principles), you can access the Privacy Commissioner's website on: privacy.gov.au. Each code is unique to the promotion and should be entered in the promo code box when purchasing a ticket on The Australian Ballet’s website or quoted to the customer experience assistant, at the time of booking and exactly as it appears in the offer/promotion. Our 'add to calendar' functionality is powered by a program called ECAL. Please contact the customer experience team if you need to follow up on an order. Create Your Own Packages) will be allocated in order of receipt and according to availability. Attendees must also abide by the terms and conditions of the venue in which the performance is held. In these circumstances we will refund you the price of your order, less the delivery fees incurred by us. This may be in the form of a password or specific promotion code. For details and access to this information please contact our Privacy Officer on 1300 369 741. Please contact our customer experience team if you need to follow up on an order. we may use mailing houses to send information and materials to you), government and regulatory authorities and other organisations, as required or authorised by law, a service provider for the purpose of sending you information from our sponsors or other arts companies, Available up to 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the day of for all other performances. Subscribers (i.e. Account credits can only be used for purchases through The Australian Ballet. No liability is accepted for loss or damages incurred as a result of reliance upon material contained on this website. Replacement and/or additional program vouchers may be purchased in-season over the phone, by calling our customer experience team on 1300 369 741. Carer: available to individuals holding a valid Companion Card accompanying an individual(s) that requires a carer. Physical Gift Cards will not be sent via post regardless of the delivery method selected at the time of purchase. See London Royal Ballet dancers train during lockdown London's arts and culture industry has been hard hit financially by Covid-19, with many worrying about the cultural lasting damage. All purchases are final, and tickets are non-transferrable. switch to the Australia edition ... From bingo to ballet: communities connect during coronavirus lockdown - video report Play Video 2:10. Purchase and participation of Step Inside events will be considered acceptance of these Terms and Conditions, and any ongoing updates to these Terms and Conditions. If you are exchanging into new tickets of a higher value you will be required to pay the price difference in addition to any applicable fees upon finalising your exchange. However, this may disable or render unusable some of the features of the website. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer experience team will advise you on the next steps. Gift in style with our beautiful range of stationery that celebrates the beauty of ballet and shows exquisite moments on and off the stage. If applicable, relevant proof of entitlement must be provided when booking. The Australian Ballet’s Artistic Director David McAllister AM explained to Nadella that; “Because ballet is an artform that is always evolving, and with the challenges of a global pandemic, that has taken on a whole new meaning. It may take up to 24 hours for your Gift Card code to be generated. BOOK WITH CONFIDENCE Principal Package Holders who have held the same package for five consecutive years or more are able to take a year's break or drop any number of ballets from their Season Package, and The Australian Ballet will take reasonable endeavours to allocate the same seats the following year. Tiler Peck The New York City Ballet … In the event that the current Head Subscriber is unable to provide written authorisation, written authorisation must be provided by their Power of Attorney and/or the Executor of their Estate. For the 2021 season, the instalment dates are as follows: Where a Season Package order includes a donation that is greater than one quarter the total transaction cost, the whole donation amount will be charged on the first payment. Tickets. C-Reserve: These seats may be located to the rear or side of the auditorium and have a restricted view of some peripheral elements of the ballet. It is important to verify that your shipping information is correct at the time of purchase. The artistic director's final year with the ballet has been especially challenging as he also grapples with the disruption caused by the COVID-19 pandemic. Once an exchange has been finalised, your original e-tickets will no longer be valid and should be deleted. Single ticket buyers will be charged a processing fee of $10 per ticket online and $15 per ticket if arranging an exchange with our customer experience team over the phone. We cannot resend any details to the Gift Card recipient if they are not the original purchaser/account holder. Instalments can be paid by credit card only. Exchanges may be available from eight weeks prior to the first performance of each production, Tickets that cannot be used may be given back to The Australian Ballet as a charitable donation. Exchange fees are subject to change without notice. The Ballet Holiday option is only available for one year in every six. Everything you’ve ever wanted to know about this breathtaking art form. B-Reserve: Good seats that are either in a less central position or further back in the theatre. We will aim to satisfy any questions or concerns that you have within ten business days. However, some personal information may be held for a specific period of time due to statutory requirements. By logging on, you will be deemed to have released and discharged The Australian Ballet from all liability which might arise. If you are unable to attend your Step Inside event, please inform The Australian Ballet customer experience team to make your place available for others. Price reserves are subject to change without notice. You may also be asked to provide additional details either at the time of booking or upon attending certain tours, classes and workshops including the participant’s address, date of birth and an emergency contact. The Australian Ballet understands the importance of keeping your information private, and only discloses your personal information to third parties in certain circumstances. Refund requests for any cancelled performances will require a valid credit card, and will be attempted within 14 business days. If you believe that our organisation has breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact our Privacy Officer. Update your browser to view this website correctly. Express orders within Australia: Express delivery typically occurs in 2 – 3 working days, though some non-metro postcodes may take longer. Tickets to The Australian Ballet’s performances and events may not be sold for above 110% of the original purchase price, that is the price printed on the face of the ticket. Occasionally delivery may exceed these timelines for reasons outside of our control. The first instalment will be charged on receipt of your booking, with the remaining three payments charged on set dates throughout the course of the year. The Seventh Edition of the LPA Ticketing Code of Practice: Consumer Code can be found here. Available concessions may vary between performances and venues, may be based on purchases as either a Season Package or single ticket and may change at any time without notice. D-Reserve: These seats are located in the extreme rear or sides of the theatre and have a restricted view; however, the centre of the stage is still visible. The Australian Ballet is launching a series of online classes so people can learn ballet at home during the coronavirus lockdowns. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or have your order cancelled. We take reasonable steps to ensure that personal information which is no longer required for any lawful purpose is destroyed or permanently de-identified. Subscribers are required to identify themselves as eligible for The Australian Ballet subscriber discounts by presentation of their mainstage ticket or by logging in to their account when purchasing through The Australian Ballet website. Subscribers are eligible to take the instalment payment option when booking a Season Package. Changes to series, seating reserve, and seating allocation are subject to availability for renewing Principal Package Holders. If you have purchased an item using a free shipping offer and returned it because you have changed your mind, we will deduct the actual shipping cost to us from your refund. If you attend a performance or event held by The Australian Ballet with a ticket(s) purchased via an unauthorised re-seller such as Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia, Queen of Tickets, or similar, you may be refused entry to the event, if they do not comply with The Australian Ballet or Authorised Seller’s (e.g. The coronavirus pandemic is hitting the ballet community hard on a worldwide scale, and Ashley Ellis, principal dancer for the Boston Ballet, is doing her part to bring awareness. They are intended to give a guide as to the view you can expect from varying positions within the theatre. After the renewal date, all unpurchased seats will be released for reallocation. Please note: Different fees may apply through our venue box offices or partner ticketing agencies Please check with individual selling agencies to find out more about their fees. 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